REFUND POLICY:
This Refund Policy outlines the conditions under which refunds may be issued for services purchased from Ace Ali Edits through the website acealiedits.com or through direct agreements with clients.

By purchasing services from Ace Ali Edits, clients acknowledge and agree to the terms set out in this Refund Policy.

This policy should be read alongside the website’s Terms & Conditions and Terms of Sale.

NATURE OF SERVICES:
Ace Ali Edits provides digital and creative services including, but not limited to:​

 

• Website design

• Social media content creation

• Video filming and editing

• Branding services

• Marketing strategy support

These services are custom-built and tailored to each individual client. Because work is created specifically for the client’s business, the services cannot be returned or resold once development has begun.

Due to the custom and digital nature of these services, work typically begins shortly after a project is confirmed and resources are allocated.

For this reason, refunds may be limited once work has commenced.

CONSUMER CANCELLATION RIGHTS:
Where services are purchased online or remotely, clients who qualify as consumers may normally have a 14-day cancellation period from the date of purchase.

However, if a client explicitly requests that work begins immediately, the client acknowledges and agrees that:​

 

• Work may begin before the 14-day cancellation period expires

• The client waives their statutory right of cancellation once work has commenced

• Payment may still be required for work already performed

By requesting that Ace Ali Edits begin work immediately, the client provides express consent to start the service during the cancellation period and acknowledges that cancellation rights may be lost once work has started.

CONSUMER CANCELLATION RIGHTS:
Where services are purchased online or remotely, clients who qualify as consumers may normally have a 14-day cancellation period from the date of purchase.

However, if a client explicitly requests that work begins immediately, the client acknowledges and agrees that:

​​

• Work may begin before the 14-day cancellation period expires

• The client waives their statutory right of cancellation once work has commenced

• Payment may still be required for work already performed

By requesting that Ace Ali Edits begin work immediately, the client provides express consent to start the service during the cancellation period and acknowledges that cancellation rights may be lost once work has started.

WORK IN PROGRESS:
If a project is cancelled after work has begun but before completion, Ace Ali Edits may review the stage of the project and the amount of work already completed.

In such cases:

​

• Refunds may be partial, depending on the stage of the project

• Fees may be retained to cover time, labour, and resources already invested

• Work already completed may still be billable

​

Ace Ali Edits reserves the right to determine the proportion of work completed when assessing partial refunds.

COMPLETED SERVICES:
Payments made for services that have already been fully delivered or completed are non-refundable.

This includes completed deliverables such as:​

 

• Finished website builds

• Completed branding packages

• Delivered video content

• Finalised marketing materials

• Delivered social media content or marketing assets

Once final deliverables have been provided to the client, the service is considered fulfilled.

REVISION REQUESTS:
Many services include a limited number of revisions, as outlined within the specific service package or proposal purchased by the client.

Refunds will not be issued for dissatisfaction where revision opportunities have not been fully utilised.

Clients are encouraged to communicate feedback clearly so revisions can be completed within the scope of the purchased service package.

Requests that exceed the revision limits of the purchased package may require additional fees.

CLIENT DELAYS OR NON-RESPONSE:
Projects may require timely communication, approvals, and materials from the client.

If a client fails to provide required information, approvals, or responses within a reasonable timeframe:

​​

• Project timelines may be delayed

• Refund eligibility may be affected

• Additional fees may apply for extended project timelines

​

Ace Ali Edits shall not be responsible for delays caused by missing client materials or lack of communication.

MARKETING AND PERFORMANCE DISCLAIMER:
Ace Ali Edits provides creative and marketing-related services.

While services are delivered professionally and in good faith, specific business results cannot be guaranteed.

Refunds will not be issued based solely on marketing performance or business outcomes, including but not limited to:​

 

• Lack of sales or revenue growth

• Lack of customer enquiries or bookings

• Search engine rankings

• Social media engagement levels

• Advertising performance

Business outcomes depend on numerous factors beyond the control of Ace Ali Edits, including market conditions, business operations, competition, advertising budgets, and customer behaviour.

DIGITAL DELIVERABLES:
Due to the nature of digital products and services, once files, designs, media, or website access credentials have been delivered to the client, refunds are generally not available.

Digital deliverables cannot be returned once they have been provided.

CHARGEBACKS AND PAYMENT DISPUTES:
Clients are strongly encouraged to contact Ace Ali Edits directly to resolve any concerns before initiating a chargeback or dispute through their payment provider.

Initiating a chargeback without first attempting to resolve the issue may result in:​

 

• Immediate suspension of services

• Termination of ongoing projects

• Retention of delivered work and materials

• Recovery of outstanding fees or costs associated with the dispute

Ace Ali Edits reserves the right to provide project documentation, communications, and proof of delivered work to payment processors or financial institutions in response to disputes.

REFUND REQUEST TIMEFRAME:
Refund requests must be submitted within 14 days of the original payment date, unless the client has explicitly requested work to begin immediately and waived their cancellation rights.

Refund requests submitted outside this timeframe may not be eligible for review.

EXCEPTIONAL CIRCUMSTANCES:
Ace Ali Edits understands that unexpected situations may arise.

Refund requests outside the conditions described in this policy may be reviewed on a case-by-case basis at the discretion of Ace Ali Edits.

CHANGES TO THIS REFUND POLICY:
Ace Ali Edits may update this Refund Policy from time to time to reflect changes in services, business practices, or legal requirements.

When updates occur, the “Last Updated” date at the top of this document will be revised.

Users are encouraged to review this policy periodically.
 

CONTACT INFORMATION:

If you have questions regarding this Refund Policy or to request assistance regarding a payment, please contact:

Ace Ali Edits on contact@acealiedits.com

 

This page was last updated on: 14/03/2026